CoPay Mobile Application
Terms of Usage
Definitions
1.
‘Bank’ shall means the primary co-op banks or any successor or assign of it
2.
‘Account‘ shall mean one or more account with the bank in which a request for
availing the Mobile Banking Service has
been registered
3.
‘Customer’ means the holder ot the account at the bank
4.
‘MPIN’ shall mean the Personal Identification Number for the Mobile Banking Service
5.
‘MBS’ shall mean the Mobile Banking Service of the bank.
6.
‘Facility’ shall means the Mobile banking facility provided to the customer
7.
‘Mobile Phone Number’ shall mean the mobile number that has been used by the customer to register for
the facility
8.
‘Application’ means the CoPay Mobile phone application which will be downloaded to the mobile
phone of the customer.
By accepting the terms and
conditions on the mobile phone while registering for the facility, the
Customer:
1.
Agrees to use the MBS for financial
and non-financial transactions offered by the Bank from time to time.
2.
Also irrevocably authorizes the Bank
to debit the Accounts which have been enabled for MBS for all
transactions/services undertaken by using MPIN.
3.
Authorizes the Bank to map the
account number, User ID and Mobile
4.
Phone Number for the smooth
operation of MBS offered by Bank and to preserve the mapping record in its own
server or server of any other third party and to use such data at its
discretion for providing/enhancing further banking/ technology products that it
may offer.
5.
Agrees that he/ she is aware and
accepts that MBS offered by the Bank will enable him/her to transact using MPIN within the limit prescribed by the Bank
and will be deemed as bonafide transaction.
6.
Agrees that the transactions
originated using the mobile phones are non retractable as these are
instantaneous/real time.
7.
Understands and explicitly agrees
that Bank has the absolute and unfettered right to revise the prescribed
ceilings from time to time which will be binding upon him/her.
8.
Agrees to use the facility on a
mobile phone properly and validly registered in his/her name only with the
Mobile Service Provider and undertakes to use the Facility only through Mobile Phone
Number which has been used to register for the Facility.
9.
Agrees that while the Information
Technology Act , 2000 prescribes that a subscriber may authenticate an
electronic record by affixing his digital signature which has been given legal
recognition under the Act, the Bank is authenticating the Customer by using
Mobile Number, MPIN or any other method decided at the discretion of the Bank
which may not be recognized under the IT Act, 2000 for authentication of
electronic records and this is acceptable and binding to the Customer and hence
the Customer is solely responsible for maintenance of the secrecy and
confidentiality of the MPIN without any liability to the Bank
Others
1.
The Customer shall be required to
acquaint himself/herself with the process for using the facility and that
he/she shall be responsible for any error made while using the Facility.
2.
The Bank reserves the right to
decide what services may be offered. Additions/ deletions to the services
offered under the facility are at its sole discretion.
3.
The instructions of the Customer
shall be effected only after authentication under his/her USER ID and MPIN or
through any other mode of verification as may be stipulated at the discretion
of the Bank.
4.
While it shall be the endeavor of
the Bank to carry out the instructions received from the Customers promptly, it
shall not be responsible for the delay/ failure in carrying out the instructions
due to any reasons whatsoever including failure of operational system or due to
any requirement of law. The Customer expressly authorizes the Bank to access
his/her account information required for offering the services under the
Facility and also to share the information regarding his/ her accounts with the
service provider/ third party as may be required to provide the services under
the Facility
5.
The transactional details will be
recorded by the Bank and these records will be regarded as conclusive proof of
the authenticity and accuracy of transactions
6.
The Customer understands that the
Bank may send “rejection “or “cannot process” messages for the service request(s) sent by
the Customer which could not be executed for any reason.
7.
As the transactions originated from
MBS are processed in real time, any disputes relating to a MBS transaction
should be reported to the bank within 15 days from the date of transaction. The
customer may have to give required proof to substantiate his/her claim.
8.
The Bank shall make all reasonable
efforts to ensure that the Customer information is kept confidential but shall
not be responsible for any inadvertent divulgence or leakage of confidential
Customer information for reasons beyond its control or by action of any third
party.
9.
The Customer expressly authorizes
the Bank to carry out all requests/ transactions purporting to have been
received from his/ her mobile phone and authenticated with his/ her MPIN. In
the case of payment facilities like fund transfer, mobile top up, bill payment,
etc, the customer shall be deemed to have expressly authorized
the Bank to make the payment when a request is received from him/ her.
10.
It is the responsibility of the
Customer to advise the Bank of any change in his mobile number or loss/ theft
of mobile phone by adopting the procedure laid down by the Bank for the
purpose.
11.
The Telecom Service provider of the
customer may levy charges for each SMS/ dial /GPRS and the Bank is not liable
for any dispute that may arise between such telecom service provider and the
Customer.
12.
The Customer will be responsible for
all transactions, including unauthorized /erroneous/
wrong/incorrect/mistaken/false transactions made through the use of his/ her
mobile phone, SIM card and MPIN, regardless of whether such transactions are in
fact entered into or authorized by him/ her. The Customer will be responsible
for the loss/damage, if any suffered in respect of all such transactions.
13.
The Customer shall keep the MPIN
confidential and will not disclose these to any other person or will not record
them in a way that could compromise the confidentiality of the same or the
security of the service
14.
It will be the responsibility of the
Customer to notify the Bank immediately if he/ she suspect the misuse of the
MPIN. He will also immediately initiate the necessary steps to change his MPIN.
15.
If the mobile phone is lost, the
customer must immediately take action to de-register from MBS by contacting the
bank
16.
The Customer shall be liable for all
loss or breach of the Terms and Conditions contained herein or contributed or
caused the loss by negligent actions or a failure to advise the Bank within a
reasonable time about any unauthorized access in the account.
17.
The Customer shall be liable and
responsible for all legal compliance and adherence of all commercial terms and
conditions in respect of the mobile connection/mobile phone through which the
facility is availed and the Bank does not accept/ acknowledge any
responsibility in this regard.
18.
It is the responsibility of the Customer
to notify the Bank, about any change in mode of operation, through a separate
communication, making a specific reference to the MBS availed. It is also the
responsibility of the Customer to notify the Bank, any other change in the
operation of the account which will otherwise make the account ineligible for
the MBS. Any failure on the part of the Customer to advise the Bank separately
shall continue to bind all the account holders, jointly and severally for the
transactions through this Facility
Indemnity
In
consideration of the Bank providing the Facility, the Customer agrees to
indemnify and hold the Bank harmless against all actions, claims, demands
proceedings, loss, damages, costs, charges and expenses which the Bank may at
any time incur, sustain, suffer or be put to as a consequence of or arising out
of or in connection with any services provided to the Customer pursuant hereto.
The Customer shall indemnify the Bank for unauthorized access by any third
party to any information/instructions/triggers given by the Customer or breach
of confidentiality
Governing Law and jurisdiction
1.
The Facility and the terms and
conditions of the same are governed by the applicable laws in India.
2.
Any dispute or claim pertain to the
Facility and /or the terms and conditions herein are subject to the exclusive
jurisdictions of competent courts/tribunals/forums in Kerala state and the
Customer agrees to such exclusive jurisdictions in Kerala State